My e-mail inbox is always 500 messages…
In the last few months, I have been increasingly suffering from a problem which seems to have crept up. I’ve read about people declaring ‘e-mail bankruptcy’ and ‘e-mail free Fridays’ in some companies but being involved with quite a few businesses, neither of these is honestly something I could contemplate seriously.
My inbox always seems to be at around 500 e-mails no matter how much I clear it. If I remove half of them today, by close of business tomorrow it will be back at this level. Most of these e-mails are also ‘action items’ of some kind requiring me to respond (usually with something that would take me 5-15 minutes to deal with per e-mail; so if we assume an average of 10 minutes and 400 e-mails, this would be around 67 hours of “replying to e-mails”).. that’s over 8 working days at normal hours, or 4.2 working days in ‘theo‘ hours..
So, if you haven’t had a reply from me, it may be because your e-mail didn’t require attention this very minute (most fall into this category), it would take too long to reply to now (second most popular), I trust you from having known you so long that I know you won’t take my lack of reply personally (even a few long term customers belong in here), or because I think your e-mail is so pointless it shouldn’t have been sent in the first place.
So, how does everyone else manage this?
September 19th, 2008 at 7:17 pm
work more hours, get more done!
September 19th, 2008 at 10:35 pm
Spend less time moaning about how many e-mails need to be replied to and spend more time replying to them :p
December 26th, 2008 at 10:16 am
I’m in a similar position, although I tend to keep it to sub 200 at any time now. I have e-mail responding mornings/evenings occasionally to go through a lot of the backlog.
I find using PocoMail (www.pocosystems.com) with simple old POP3 over any fancy pants Exchange type setup miles more manageable too, despite having to collect mail in a slightly disjointed way via my Nokia E90.
Still, I’d sooner have e-mail than phone calls anytime.