Comments on: Understanding Service Levels, or not! http://blog.seb.me.uk/2006/11/19/understanding-service-levels-or-not/ thoughts. ideas. ponderings of an internet entrepreneur Tue, 29 Jun 2010 02:23:23 +0000 hourly 1 http://wordpress.org/?v=3.1.4 By: Silver Blade http://blog.seb.me.uk/2006/11/19/understanding-service-levels-or-not/comment-page-1/#comment-8 Silver Blade Fri, 15 Dec 2006 02:28:13 +0000 http://blog.seb.me.uk/2006/11/19/understanding-service-levels-or-not/#comment-8 Being on the "receiving" end of technical support, I'm often faced with people who demand that the level of service is modified to be of a higher priority because they depend on their computer for whatever reason. A number of people seem to purchase computers targeted at home users, and then complain because they use them for business and need it fixed quickly. Others find it difficult to accept that, in the case of hard drive failure, all data on the drive has been lost. Again, often these people use their computer for business purposes, and have often never heard of the term "backup". Going back to the main blog entry though, I do know people who have more than one broadband connection and depend on it for business use, but the connections are with the same ISP, which often has problems affecting both connections... Being on the “receiving” end of technical support, I’m often faced with people who demand that the level of service is modified to be of a higher priority because they depend on their computer for whatever reason.

A number of people seem to purchase computers targeted at home users, and then complain because they use them for business and need it fixed quickly.

Others find it difficult to accept that, in the case of hard drive failure, all data on the drive has been lost. Again, often these people use their computer for business purposes, and have often never heard of the term “backup”.

Going back to the main blog entry though, I do know people who have more than one broadband connection and depend on it for business use, but the connections are with the same ISP, which often has problems affecting both connections…

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